- By Narayan Biswas
attended Class IX-X Tuition
"He is very committed in his work. He is very patient in making me understand the subject well. His commitment towards teaching and his attitude of responsibility has impressed me. "
Reply by Divesh
Thanks, Shriyash, I would really happy if my teaching would help you to crack the UPSC exam.
"Which is the best UPSC coaching institute in Kolkata?" in Exam Coaching/UPSC Exams Coaching, Exam Coaching/UPSC Exams Coaching/IAS (Indian Administrative Service) Coaching
Join ALS Online class in Kolkata.
Planned, designed and implemented enterprise solutions involving VMware, and Microsoft Technologies. Experience with the design, architecture and implementation of Virtual Infrastructure environments using VMware VI, Virtual Center, Lab Manager, DRS and HA. Designed and Implemented Microsoft Active Directory Environments. Experienced in Microsoft Exchange, Microsoft SQL and migrations. Hands on experience with iSCSI, NFS.
Efficient in grammar
PROFESSIONAL EXPERIENCE: Unicons Services Inc Makati City, Philippines January 1, 2019 ? Present Airespring Makati City, Philippines June 12, 2017 ? December 31, 2018 ? Provisioning Specialist o Served as a liaison between Local Carriers, Third party vendors, Project Managers, Internal and External parties to prevent and remove roadblocks for Service Delivery. o Delivered accurate circuit specifications in line with customer designs including Fiber and Copper handoff with correct SFP cards. o Worked with Carriers to obtain critical dates such as Firm order Confirmation (FOC), validating delivery of Local Telco loops as indicated on the milestone dates. o Guaranteed on-time delivery of service by providing pro-active escalation. o Assisted Vendor Meet, Tag & Locate between Local Carrier and Third-Party vendor. o Updates daily logs with specific information and composes clear and concise reports for system documentation. o Keeps track of critical dates for circuit installations, equipment installation, and customer target dates. o Assigned LAN and WAN IP blocks. o Worked with MACD orders; tailoring customer move, add, change and disconnect request on Ethernet circuits. o Ensured modifications of circuits are accurate and complete before scheduled HotCut. o Gather customer?s information and determine the issue by evaluating and analyzing the symptoms. Sykes Asia Inc Makati City, Philippines May 2012 to May 2017 ? Agent Trainer for Verizon Ethernet Provisioning ? August 2014 to February 2015 / April 2016 ? May 2017 ? Agent Trainer for Verizon Delivery Management ? March 2015 to March 2016 ? Certified Sykes Asia Inc Trainer o Provided training for new hire and existing employees. o Created Training and quality process guide. o Worked with process maps/ flow chart for different departments. o Evaluated and conduct employees training needs by collecting information pertaining to work procedures, workflow, and reports; understanding job-specific functions and task. o Design and expand training and development programs based on the needs of the organization and the individual. o Maintain safe and healthy training environment by following organization standards and legal regulations. o Supervised UAT tester for process and products prior deployment. o Analyzed issues and failures reported by UAT team. o Checked if the issue is a defect, enhancement or user-error. o Provided positive and negative feedback to DEV team to ensure that upgrades were performing correctly. o Tracked and managed defects with analyzing data. o Conveyed test case and generate reports on UAT findings for Dev team. o Created documentation such as reports, screen shots, and step by step flow of actions to the Dev team. o Assisted users during implementation of upgrades. o Apprentice for Six Sigma training of Core group ? Verizon Test and Install Technician ? February 2014 to July 2014 o Provide service and customer support during dispatches o Perform end to end testing for new and existing circuits o Updates daily logs with specific information and composes clear and concise reports for system documentation. o Providing test results and completing orders based on SLA and due dates o Assisting vendor meet, tag and locate between local carrier and third-party vendors o Troubleshooting Layer 1 and Layer 2 connectivity (Network Interface Device, Building Ethernet Aggregator System, L2 Switches Flashwave, Juniper, Tellabs, Cisco) ? Verizon Sub-lead and Subject matter expert (SME)? April 2013 to January 2014 o Act as a Team leader o Deals with carriers for escalation to meet the SLA o Ensure on-time delivery of service by providing pro-active escalation. o Diagnosing errors or technical problems and determining proper solutions. o Tailoring customer change request on Ethernet circuits ? Verizon Provisioning Specialist ? May 2012 to March 2013 o Responsible in provisioning circuits that provides Ethernet services. o Coordinates with Order Manager/ Project Coordinators for timely updates o Works with Carriers to obtain FOC for orders. o Deals with carriers for escalation to meet the SLA o Ensure on-time delivery of service by providing pro-active escalation. o Provide and interpret requirements letter o Works with Dispatcher to secure schedule of circuit installation o Coordinates with Outside Plant Engineer to schedule and ensure access for site visit College Internship: Cuervo Appraisers Inc. Pasig City, Philippines April ? June 2011 o Developed Company?s Website o Monitored Company?s intranet for stable connection with every user. o Lent assistance to Company?s Accounting Dept. in populating its database using the Peach Tree Accounting System. College Internship: Meralco Industrial Engineering Services Corporation (MIESCOR) Quezon City, Philippines December 2008 to April 2009 o Keeps employee records updated. o Creates excel spreadsheets for payroll reports. o Encode all multi-site employee database
I have 2 years of experience working in retail domain in a MNC.