Refund Policy

Rockerstop operates under a policy where we do not offer refunds for any monetary transactions related to membership plans or plan recharges. This means that once you have purchased a membership plan or replenished your account with additional coins, we do not provide cash refunds under normal circumstances.

However, we do offer a "Coins Refund" option, wherein any refunded coins will be credited back to your Rockerstop wallet. These refunded coins are exclusively intended for use within the Rockerstop platform, specifically for contacting clients or utilizing other platform features. It's important to note that this refund policy applies specifically to coins purchased for contacting clients or engaging with other services on Rockerstop.

In the event of a critical situation where you believe a refund may be warranted, we encourage you to reach out to us for assistance. While we adhere to our standard refund policy, we understand that certain circumstances may warrant special consideration. Our team is dedicated to providing support and resolving issues to the best of our ability, and we are committed to assisting you with any concerns you may have regarding refunds or any other aspect of your Rockerstop experience.

Overall, our refund policy is designed to provide clarity and transparency regarding financial transactions on the Rockerstop platform, while also ensuring that users have recourse in exceptional circumstances where assistance is needed.

Coins on Rockerstop can be refunded under certain circumstances outlined below:
1. Invalid Lead
2. Non-Responsive Clients
3. Mistaken Lead Posting
4. Phone Number Unavailability
5. Technical Issues

1. **Invalid Lead**: If the lead provided turns out to be invalid or inaccurate, resulting in an inability to make contact with the client, you may be eligible for a refund of the coins used to acquire that lead.

2. **Non-Responsive Clients**: In cases where clients do not respond to calls or messages despite genuine attempts to make contact, you may request a refund of the coins spent on that particular lead.

3. **Mistaken Lead Posting**: If a lead is posted mistakenly or erroneously, and you have not engaged with it, you can request a refund of the coins used to acquire that lead.

4. **Phone Number Unavailability**: If coins are deducted for a lead, but the contact information (such as the phone number) is not provided or is inaccessible, you may be eligible for a refund of the coins spent on that lead.

5. **Technical Issues**: In the event of technical issues or platform malfunctions that prevent you from utilizing the acquired lead effectively, you may request a refund of the coins used for that lead.

In all cases, users can reach out to Rockerstop's customer support team to request a refund. Our team will review the situation and, if the criteria for a refund are met, the appropriate amount of coins will be credited back to your Rockerstop wallet for future use. We prioritize fairness and transparency in our refund process, ensuring that users are reimbursed for coins spent under circumstances beyond their control.

If you still have any questions, please contact us before making any payment.

Contact us :
Email us : [email protected]
Please visit our help center to solve your problems faster.

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