Overview

Experienced and results-oriented professional with a proven track record in customer service, team leadership, and operational management. Successfully led teams at Tata Consultancy Services, driving performance improvements and ensuring customer satisfaction. Specialized expertise as a Subject Matter Expert, guiding teams to resolve complex issues and implementing solutions for process enhancement. Demonstrated proficiency in client support and collaboration, notably contributing to the success of RecruiterFlow through exemplary service delivery and tailored feature implementation. Adept at optimizing recruitment strategies and maintaining thorough documentation for future reference. Committed to excellence, with a focus on driving operational efficiency, meeting key performance indicators, and fostering positive workplace culture. Ready to leverage my skills and experience to contribute to the continued success of your organization.

Languages

English, Hindi and Bengali

Education

MBA in Human Resource Management

Other skills

Customer Service, Customer Support