Overview

Established track record with more than Eighteen year’s experience in implementation and designing of ERP, managing projects and the technical team. Proven leader and trainer, operate effectively with little or no supervision, experienced with team-building exercises, skilled in managing difficult people.

Managing the projects as per the Service Level Agreement (SLA)
Having good technical knowledge helps in analyzing the escalations and prioritize the escalation.
Strong communication with people (Clients) skills, both written and verbal.
A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure.
Fantastic ability to learn new material and technology quickly.
Co-ordination with Vendor and procurement teams
Meeting the quantitative and qualitative measurements laid out by the company
Backup/ Contingency plan in case of hardware/software failure.
Conducting periodic service audit reviews with Client/senior management.
Maint read more... ining performance reports for controlled area
Providing efficient technical/operational support to outside locations.
Perform well under stressful, time-sensitive conditions; comfortable working independently or on a team; can juggle several projects

Languages

English, Hindi, Odia

Education

Bachelor Degree

Other skills

Blog Install, Customer Support, Data Entry, Design, Frontend Development, Full Stack Development, PHP, Powerpoint, Software Development, Web Development and more...