Overview

EXPERIENCE SUMMARY

Currently doing Freelance Services such as Repair and services of Laptop, desktop, Printer and networking, Web designing and its development and also software testing.

• Installation and Configuration of desktop PC's/ laptops, determine hardware/software problems, troubleshoot connectivity problems.
• Installation, testing repairing, and troubleshoot personal computers, laptops, networks, printers, and other peripheral devices.
• Set up, maintain, and troubleshoot computers and peripheral hardware: desktop and laptop systems, monitors, and printers.
• Install, maintain, troubleshoot, and repair PC hardware, software, operating systems, and peripherals.
• Update drivers, troubleshoot problems, and work with the customer to prevent future damage or problems.



Support-Lead Feb 10, 2020 – Nov 3, 2021
Focus Prism Pvt Ltd – Coimbatore.Tamil Nadu.

 Performs first-level network administration duties including permission assignment, password read more... anagement and access control
 Resolves issues related to remote access including VPN, Citrix, email, and network access
 Recommends initiatives geared toward departmental process improvement
 Provides end user training for computer hardware and software
 Manages two teams such as Testing Team and L1-Support Team, total 12 team member
 Maintains current knowledge of technological trends and news relevant to hardware, software, training, and processes of the Desktop Operations team
 Analyze, research, design, program, debug and modify software products and applications
 Assist in day-to-day production issues, act as escalation point to resolve urgent and/or complex issues and manage expectations
 Apply standards and researches/shares best practices; learns new products and product enhancements and proactively shares knowledge with teams; documents and escalates gaps/weaknesses; documents the technical specifications
 Contribute to training materials and/or instructions for end-users
 Understand how the organization’s applications interact with different systems and business processes to ensure they operate smoothly
 Research and remain informed of new technology and development tools
 Provide regular verbal and written communications regarding status, risks, issues, as well as makes recommendations for remediation or change

Managing Nov 01, 2009 – till date
Microsecond Solutions – Bangalore.

 Planning, developing and implementing the budget, obtaining competitive prices from suppliers, to ensure
Cost-effectiveness;
 Scheduling upgrades and security backups of hardware and software systems;
Researching and installing new Systems.
 Ensuring the smooth running of all systems, including anti-virus software, print
services and email provision;
 Ensuring that software licensing laws are adhered to;
 Providing secure access to the network for remote users;
 Ensuring the security of data from internal and external attack;
 Providing users with appropriate support and advice;
 Managing crisis situations, which may involve complex technical hardware or software problems;
 Mentoring, training and support staff;
 Keeping up to date with the latest technologies.
 Web designing and Development

Senior Test Analyst Aug 2004 to Oct 2009
Mach Teledata System Pvt. Ltd – Bangalore.
 Implemented QA Methodologies, practices and process in all kinds of environments including Client/Server, Web, UNIX, LAN, WAN at Client place
 Extensively experienced in Business Analysis, Quality Assurance, and Business Acceptance
Testing.
 Developed /Maintained Test Plans, Test Cases / Black Box/White Box Testing, Defect Tracking
and reporting for both Manual and Automated Test environments.
 Strong aptitude in implementing Quality Assurance Standards and Testing Methodologies for
Large Enterprise GUI and Web Applications using Use Case Documents, Functional
Specifications and Business Requirements.
 Preparing test Plan and test cases in QC, based on the Requirement doc and Design Doc.
 Preparing for the test case execution before code is delivered for testing like some
configurations, User Access grants, Tariffs configurations etc.
 Once Code delivered for TEST, Executing all test cases, within the stipulated time frame
 Re-testing the test cases once the Defect fixed and Close the defects if test passed.
 Make note of the Defects which are deferred for the Next Phase release and executing them in
the Next Phase.
 Maintaining, coordinating and Leading the Team of 5 members and task. Assigning for them to
Execute and complete the given projects.
 Executing the test cases for BUG fix Conduct the Regression tests for different Modules and
share knowledge with Test-team.
 If the test Pass from the TEST environment, then approving the Code to install on QA.
 Documenting the test procedures of any project on the system.
 Maintenance of test environment systems
 Writing Automat Regression testing, for verifying Regression test using shell/Perl.
 Project approval from Testing into QA and Production.

Support Engineer July 2002 to June 2004
PicoPeta Simputers Pvt. Ltd., - Bangalore

 Overseeing with SMD soldering,
 Assembling Circuits Boards of Simputer,
 Debugging, Designing & execution of Simputers,
 Testing Hardware & software of Simputers.
 Software Installation for Simputers.
 Coordinating and troubleshooting with clients, on the spot training at clients & Manufacturer
(BEL) place.
 Execution Demonstrating Simputers (both hardware and software), maintenance and trouble
shooting of Company PCs.

HARDWARE & NETWORKING EXPERIENCE – Jan 1997 to 2002 [5years].
• Customer Support Engineer– Vinay Enterprises - Aug 2001 to June 2002
• Resident Engineer–Chemtex InfoTech Ltd., - (Circutek) - June 2000 to July 2001.
• Customer Support Engineer– Siddhartha Enterprises - July 1999 to June 2000.
• Customer Support Engineer– Radix Systems & Services - Jan 1997 to June 1999.

JOB PROFILE: (Roles & Responsibilities)
 Assembling of Computer Systems, Hardware/Software Troubleshooting maintenance & Services.
 Maintained support for existing hardware and Network.
 Operated and maintained the department's computer network, computer-aided drafting equipment, and other related computer hardware.
 Software support such as software updates, configurations, software rebuilds and client installation.
 Design and Implementation of Structured cabling systems for LAN & WAN, Connectivity for AMP/AT&T.
 Installation and Troubleshooting of Operating Systems, such as DOS, WinNT Server, Workstation, IIS, TCP/IP, Win95/98/2000/XP, & knowledge of Novell, UNIX/Linux, OpenVMS.
 System management tasks, operating system upgrades, and tests, etc., of UNIX, OpenVMS, and Windows servers.
 Desktop application installation and configuration; Installation, configuration, and troubleshooting printers and other computer-related peripherals.
 Installation and troubleshooting of Netscape/Communicator, Netscape Gold, and Eudora.

Languages

English, Hindi, Tamil, Telugu, Kannada and Malayal

Education

BCA

Other skills

C++, Content Writing, HTML, Laptop /Computer Repair, Perl, Software Testing, SQL, Website Design