Overview

Post graduate from MJPR University Bareilly. Results-driven Operations and Data Analytics Leader with 12+ years of experience in
customer operations, reporting, compliance, and performance management within international BPO environments. Proven track
record of leading teams, improving service quality, and delivering actionable insights through data analysis, dashboards, and
reporting. Experienced in managing large teams, driving process improvements, monitoring KPIs, and ensuring compliance
while using data to support business decisions.

Languages

English

Education

M.A.

Other skills

Data Analytics, Data Scraping, Data Visualization, Excel, Excel Macros