Freelance Laptop /Computer Repair in Bangalore

Overview

EXPERIENCE SUMMARY

Currently doing Freelance Services such as Repair and services of Laptop, desktop, Printer and networking, Web designing and its development and also software testing.

• Installation and Configuration of desktop PC's/ laptops, determine hardware/software problems, troubleshoot connectivity problems.
• Installation, testing repairing, and troubleshoot personal computers, laptops, networks, printers, and other peripheral devices.
• Set up, maintain, and troubleshoot computers and peripheral hardware: desktop and laptop systems, monitors, and printers.
• Install, maintain, troubleshoot, and repair PC hardware, software, operating systems, and peripherals.
• Update drivers, troubleshoot problems, and work with the customer to prevent future damage or problems.



Support-Lead Feb 10, 2020 – Nov 3, 2021
Focus Prism Pvt Ltd – Coimbatore.Tamil Nadu.

 Performs first-level network administration duties including permission assig read more... ment, password management and access control
 Resolves issues related to remote access including VPN, Citrix, email, and network access
 Recommends initiatives geared toward departmental process improvement
 Provides end user training for computer hardware and software
 Manages two teams such as Testing Team and L1-Support Team, total 12 team member
 Maintains current knowledge of technological trends and news relevant to hardware, software, training, and processes of the Desktop Operations team
 Analyze, research, design, program, debug and modify software products and applications
 Assist in day-to-day production issues, act as escalation point to resolve urgent and/or complex issues and manage expectations
 Apply standards and researches/shares best practices; learns new products and product enhancements and proactively shares knowledge with teams; documents and escalates gaps/weaknesses; documents the technical specifications
 Contribute to training materials and/or instructions for end-users
 Understand how the organization’s applications interact with different systems and business processes to ensure they operate smoothly
 Research and remain informed of new technology and development tools
 Provide regular verbal and written communications regarding status, risks, issues, as well as makes recommendations for remediation or change

Managing Nov 01, 2009 – till date
Microsecond Solutions – Bangalore.

 Planning, developing and implementing the budget, obtaining competitive prices from suppliers, to ensure
Cost-effectiveness;
 Scheduling upgrades and security backups of hardware and software systems;
Researching and installing new Systems.
 Ensuring the smooth running of all systems, including anti-virus software, print
services and email provision;
 Ensuring that software licensing laws are adhered to;
 Providing secure access to the network for remote users;
 Ensuring the security of data from internal and external attack;
 Providing users with appropriate support and advice;
 Managing crisis situations, which may involve complex technical hardware or software problems;
 Mentoring, training and support staff;
 Keeping up to date with the latest technologies.
 Web designing and Development

Senior Test Analyst Aug 2004 to Oct 2009
Mach Teledata System Pvt. Ltd – Bangalore.
 Implemented QA Methodologies, practices and process in all kinds of environments including Client/Server, Web, UNIX, LAN, WAN at Client place
 Extensively experienced in Business Analysis, Quality Assurance, and Business Acceptance
Testing.
 Developed /Maintained Test Plans, Test Cases / Black Box/White Box Testing, Defect Tracking
and reporting for both Manual and Automated Test environments.
 Strong aptitude in implementing Quality Assurance Standards and Testing Methodologies for
Large Enterprise GUI and Web Applications using Use Case Documents, Functional
Specifications and Business Requirements.
 Preparing test Plan and test cases in QC, based on the Requirement doc and Design Doc.
 Preparing for the test case execution before code is delivered for testing like some
configurations, User Access grants, Tariffs configurations etc.
 Once Code delivered for TEST, Executing all test cases, within the stipulated time frame
 Re-testing the test cases once the Defect fixed and Close the defects if test passed.
 Make note of the Defects which are deferred for the Next Phase release and executing them in
the Next Phase.
 Maintaining, coordinating and Leading the Team of 5 members and task. Assigning for them to
Execute and complete the given projects.
 Executing the test cases for BUG fix Conduct the Regression tests for different Modules and
share knowledge with Test-team.
 If the test Pass from the TEST environment, then approving the Code to install on QA.
 Documenting the test procedures of any project on the system.
 Maintenance of test environment systems
 Writing Automat Regression testing, for verifying Regression test using shell/Perl.
 Project approval from Testing into QA and Production.

Support Engineer July 2002 to June 2004
PicoPeta Simputers Pvt. Ltd., - Bangalore

 Overseeing with SMD soldering,
 Assembling Circuits Boards of Simputer,
 Debugging, Designing & execution of Simputers,
 Testing Hardware & software of Simputers.
 Software Installation for Simputers.
 Coordinating and troubleshooting with clients, on the spot training at clients & Manufacturer
(BEL) place.
 Execution Demonstrating Simputers (both hardware and software), maintenance and trouble
shooting of Company PCs.

HARDWARE & NETWORKING EXPERIENCE – Jan 1997 to 2002 [5years].
• Customer Support Engineer– Vinay Enterprises - Aug 2001 to June 2002
• Resident Engineer–Chemtex InfoTech Ltd., - (Circutek) - June 2000 to July 2001.
• Customer Support Engineer– Siddhartha Enterprises - July 1999 to June 2000.
• Customer Support Engineer– Radix Systems & Services - Jan 1997 to June 1999.

JOB PROFILE: (Roles & Responsibilities)
 Assembling of Computer Systems, Hardware/Software Troubleshooting maintenance & Services.
 Maintained support for existing hardware and Network.
 Operated and maintained the department's computer network, computer-aided drafting equipment, and other related computer hardware.
 Software support such as software updates, configurations, software rebuilds and client installation.
 Design and Implementation of Structured cabling systems for LAN & WAN, Connectivity for AMP/AT&T.
 Installation and Troubleshooting of Operating Systems, such as DOS, WinNT Server, Workstation, IIS, TCP/IP, Win95/98/2000/XP, & knowledge of Novell, UNIX/Linux, OpenVMS.
 System management tasks, operating system upgrades, and tests, etc., of UNIX, OpenVMS, and Windows servers.
 Desktop application installation and configuration; Installation, configuration, and troubleshooting printers and other computer-related peripherals.
 Installation and troubleshooting of Netscape/Communicator, Netscape Gold, and Eudora.

Languages

English, Hindi, Tamil, Telugu, Kannada and Malayal

Education

BCA

From

Bangalore,

Other skills

C++, Content Writing, HTML, Laptop /Computer Repair, Perl, Software Testing, SQL, Website Design, and more...