Freelance Customer Support in Gurgaon

With 5 years of experience as a customer service representative, I have developed a strong foundation in providing exceptional service and support to customers. My expertise is effectively addressing customer inquiries, resolving issues, and ensuring customer satisfaction. I am skilled in utilizing various communication channels, including phone, email, and chat, to assist customers with their needs. I have consistently exceeded customer expectations in my previous roles by delivering personalized and efficient solutions. I have a proven track record of building rapport with customers, understanding their concerns, and offering timely and accurate assistance. My ability to remain calm and composed in high-pressure situations has allowed me to handle challenging customer interactions and de-escalate tense situations effectively. I am proficient in utilizing customer relationship management (CRM) software to document interactions, track customer issues, and follow up on resolutions. I am also adept at multitasking and prioritizing tasks to ensure that all customer inquiries are addressed promptly.

I am a PF & ESI Executive with practical experience in handling day-to-day statutory tasks, including employee registrations, exits, monthly filings, and challan preparation. I’m comfortable working on PF and ESI portals, maintaining accurate employee records, and coordinating with payroll teams to ensure all submissions are done on time. I also manage employee queries and provide clear guidance on PF/ESI processes. I’m detail-focused, organised, and confident in managing compliance work smoothly without errors.

A multi-skilled customer service representative with years of experience handling dissatisfied customer, troubleshooting and solving their problems. Experience with phone and chat support, Telemarketing, Lead generation, Virtual assistant, Customer support, Sales representative, Microsoft word and excel, Appointment setting, Data entry,etc. Knowledgeable with major customer service software, handling customers complaint in a timely and professional manner. A team player and have ability to multi task on a daily bases.