Freelance Customer Support in Gurgaon

I have been in the customer service industry for the past five years. My most recent experience has been handling incoming calls in the high tech industry. One reason I particularly enjoy this business, and the challenges that go along with it, is the opportunity to connect with people. In my last job, I formed some significant customer relationships resulting in a 30 percent increase in sales in a matter of months. My real strength is my attention to detail. I pride myself on my reputation for following through and meeting deadlines. When I commit to doing something, I make sure it gets done, and on time. What I am looking for now is a company that values customer relations, where I can join a strong team and have a positive impact on customer retention and sales

With 5 years of experience as a customer service representative, I have developed a strong foundation in providing exceptional service and support to customers. My expertise is effectively addressing customer inquiries, resolving issues, and ensuring customer satisfaction. I am skilled in utilizing various communication channels, including phone, email, and chat, to assist customers with their needs. I have consistently exceeded customer expectations in my previous roles by delivering personalized and efficient solutions. I have a proven track record of building rapport with customers, understanding their concerns, and offering timely and accurate assistance. My ability to remain calm and composed in high-pressure situations has allowed me to handle challenging customer interactions and de-escalate tense situations effectively. I am proficient in utilizing customer relationship management (CRM) software to document interactions, track customer issues, and follow up on resolutions. I am also adept at multitasking and prioritizing tasks to ensure that all customer inquiries are addressed promptly.

A multi-skilled customer service representative with years of experience handling dissatisfied customer, troubleshooting and solving their problems. Experience with phone and chat support, Telemarketing, Lead generation, Virtual assistant, Customer support, Sales representative, Microsoft word and excel, Appointment setting, Data entry,etc. Knowledgeable with major customer service software, handling customers complaint in a timely and professional manner. A team player and have ability to multi task on a daily bases.

I have completed my 12th from CBSE