Category : Customer Service From :Gurgaon Profile Type : Individual Member Since : May 07, 2021
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Customer Relations Executive with 3.5+ years of experience responding to all types of customer inquiries through different channels like email, chats, Facebook, Twitter, Instagram, Linkedin, Playstore and Consumer grievance forums.
Total Duration - 1 yr 5 mos
Title - Sr. Associate - Social Media Operations
Dates Employed - Jul 2019 – Sep 2019
Location - Gurgaon, India
Handle customers' and restaurant partners' queries raised on the social platforms
Connect with the customers through e-mail to provide the best possible resolution
High level of individual discretion to ensure customer satisfaction and business success
Build credibility with customers by empathizing with their problem, proactively understand their needs and respond promptly
Accurately document all issues in customer support tool like Zendesk and One Direct
Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions
Worked as a Fraud Analyst and Logistics specialist for a quarter
Employment Duration - 1 yr 3 mos
Title- Sr. Practitioner
Dates Employed - Oct 2015 – Dec 2016
Location - Gurgaon, India
Responsible for ensuring customer satisfaction by handling issues related to the Kindle and digital content through e-mail
Ensured all customer communications are professional, accurate, and timely.
Resolved requests related to billing and account issues along with basic technical assistance.
Documenting any major problems customers are facing with the products in large numbers & reporting it to the concerned department.
Providing training to new employees post six months of tenure
OneDirect - CX Management Firm
Total Duration - 1 yr 2 mos
Title - Sr. Social Media Specialist
Dates Employed - Jul 2015 – Sep 2015
Location - New Delhi Area, India
Strategize to improve the positive image of the organization in the online world.
Tracking client's mentions on various online platform.
Maintaining and publishing daily report of incoming complaints and share with clients' internal teams
Handling end to end social media operations from acknoledgement to closure
Brands: Aircel India, Dish Tv, Makemytrip, Goibibo and Domino's Pizza
Interacted with clients regarding product issues. Assisted product team in fixing bugs
and implementing new features.
Acted as the first point of contact for any bugs or other product-related concerns and
aided in maintaining client relationship by providing support timely
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