Category : Virtual Assistant From :Baguio City, Philippines Profile Type : Individual Member Since : May 18, 2021
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GenVirtual Assistant for a US-based Real Estate company.
* Act as a first point contact
* Cold calling both buyers and sellers of properties
* Generated minimum of 5 new leads each day
* Overcame objections using friendly, persuasive strategies
* Set up appointments with interested customers according to scheduled availability
* Skip tracing leads
CUSTOMER SUPPORT EXPERT ( Directv-AT&T)* Directv- At&t
• Explained product prices and packages as well as answered questions and addressed concerns of customers
• Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems
• Opened new accounts and documented personal, demographic, and payment information in the system
• Overcame objections using friendly, persuasive strategies
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
REAL ESTATE VIRTUAL ASSISTANT
• Cold calling and Appointment Setting with buyers and sellers
• Generated minimum of 5 new leads each day
• Lead Generation
• Skip tracing
• Data Entry
• Administrative Assistance
• Tools used: Podio CRM, Five9, Mojo, CallTools, XenCall
• MS Office (Word, Excel, Publisher, and Powerpoint)
CUSTOMER SUPPORT SPECIALIST for multiple accounts such as DirecTV-AT&T, Macy's, Iron Mountain, and Select Home Warranty
• Email, Chat, and Phone Support for Billing and Sales (DirecTV-AT&T)
• Email, and Phone Support to the other accounts
• Tools used: Tools exclusively created for these different campaigns
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